Contact information
Contact Information
LEGO Labs is committed to providing reliable customer support and responding to inquiries as quickly as possible.
If you have any questions regarding your order, shipping, returns, products, or general inquiries, please contact our support team using the information below.
Customer Support
LEGO Labs Support
Email: support@lego-labs.com
Our support team responds to all inquiries in the order they are received.
To help us assist you more efficiently, please include the following information when contacting us:
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Full Name
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Order Number (if applicable)
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Email Address used for the purchase
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A detailed description of your request
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Photos or documentation (if reporting a damaged or incorrect item)
Order Assistance
For questions regarding:
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Order status
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Shipping updates
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Tracking information
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Delivery issues
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Missing items
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Damaged products
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Return requests
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Refund requests
Please contact us by email and include your order number.
Product Inquiries
If you have questions about our products, availability, compatibility, or general information, our support team will be happy to assist you.
Business Hours
Our customer support team reviews inquiries throughout the business week.
Response times may vary during holidays, promotional events, product launches, or periods of unusually high inquiry volume.
Before Contacting Us
For faster assistance, we recommend checking your shipping confirmation email and tracking information before contacting support regarding delivery status.
Many shipping-related questions can be answered using the carrier's tracking updates.
Fraud Prevention
For your security, LEGO Labs may request additional information to verify your identity before making changes to an order, processing refunds, or discussing account-related information.
Customer Conduct
We are committed to providing respectful and professional customer service.
We ask that all communications remain respectful and courteous. LEGO Labs reserves the right to refuse or discontinue communication in cases involving abusive, threatening, discriminatory, or inappropriate behavior toward our support staff.
Official Contact
The only official customer support email for LEGO Labs is:
Please ensure you are communicating only through this official email address regarding your orders or account.